Frequently Asked Questions (FAQ)

Where does Zoravelle ship to?

Zoravelle ships to most countries worldwide. Availability may vary depending on the destination and local regulations. We reserve the right to limit or cancel delivery to certain locations if necessary.

What are the delivery times?

Estimated delivery times are 6-12 business days.
Delivery times are estimates and may vary due to external factors such as customs processing, carrier delays, or peak seasons. Zoravelle cannot guarantee exact delivery dates.

How much does shipping cost?

All orders get free shipping.

Will I receive a tracking number?

Yes. Once your order has been dispatched, you will receive a confirmation email with tracking information where available. Please note that tracking updates may take time to appear.

What materials are used in your jewelry?

Our jewelry is made primarily from stainless steel and may feature gold or platinum-colored plating. Product descriptions provide the most accurate and up-to-date material information.

Is your jewelry hypoallergenic?

While many of our products are designed to be suitable for sensitive skin, we cannot guarantee that all items are hypoallergenic. Customers with known allergies should review product details carefully before purchasing.

Will the jewelry tarnish or lose color?

Our jewelry is designed for durability; however, wear and tear, exposure to water, chemicals, sweat, or cosmetics may affect the appearance over time. Color longevity can never be guaranteed.

Can I change or cancel my order?

Orders are processed quickly. Requests to change or cancel an order must be made as soon as possible after purchase . Once an order has been shipped, modifications or cancellations are no longer possible. Please review your order carefully before submitting, as Zoravelle may be unable to accommodate cancellation requests after an order is accepted.

What is your return policy?

Customers may request a return within 14 days of receiving the order, in accordance with EU consumer regulations.
Returned items must be unused, unworn, and in original packaging. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

What if my item arrives damaged or incorrect?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and provide clear photos of the issue. We will assess the case and offer a suitable solution, such as a replacement or refund, where applicable.

How can I contact Zoravelle?

You can contact our customer support team via email at zoravellejewelry@gmail.com or through the contact form on our website.
We aim to respond within 24 hours, excluding weekends and public holidays.

Frequently Asked Questions

Do you offer free shipping?

Yes, all orders get free shipping!

How do I choose the right ring size?

To find the perfect fit, we recommend checking the ring size guide shown in the last image on the product page. This visual guide explains how to measure your ring size easily at home.

If you already own a ring that fits well, you can measure its inner diameter and compare it with the size chart in the image. For the most accurate result, measure when your fingers are at a normal temperature, as cold or warm conditions can slightly affect sizing.

If you’re between two sizes, we suggest choosing the larger size for optimal comfort.

Still unsure? Our customer support team is always happy to help you choose the right size.

What is your return policy?

Customers may request a return within 14 days of receiving the order, in accordance with EU consumer regulations.
Returned items must be unused, unworn, and in original packaging. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Is your jewelry hypoallergenic?

Will the jewelry tarnish or lose color?

Our jewelry is designed for durability; however, wear and tear, exposure to water, chemicals, sweat, or cosmetics may affect the appearance over time. Color longevity can never be guaranteed.

What are the delivery times?

Estimated delivery times are 6-12 business days after dispatch.
Delivery times are estimates and may vary due to external factors such as customs processing, carrier delays, or peak seasons. Zoravelle cannot guarantee exact delivery dates.

How can I contact Zoravelle?

You can contact our customer support team via email at zoravellejewelry@gmail.com or through the contact form on our website.
We aim to respond within 24 hours, excluding weekends and public holidays.